Servicom Charter

In December 2003, a Diagnostic Audit team of experts was commissioned by the President of Nigeria, Chief Olusegun Obasanjo GCFR, to review the state of service delivery by Ministries, Departments and Agencies of Government in Nigeria and produce a roadmap for improving service delivery. The team submitted its report in February 2004, concluding that there is a need for a far reaching transformation of Nigerian society through a service delivery programme as a step in the process of moving to a government that is more in touch with the people. Following this, in March 2004, a special Presidential retreat deliberated on the report and ended with a resolution; that all arms and agencies of government, shall from thenceforth enter into a Service Compact (SERVICOM) With All Nigerians.

The NCC/SERVICOM Integrated Service Charter

Service Provision

The Commission is committed to work with its customers towards the growth and development of the telecommunications industry in Nigeria. In discharging its services to its customers the Commission commits to attend to its customers' needs promptly, courteously, professionally and excellently. We shall give appropriate consideration to customers’ viewpoints and take cognizance of customers with special needs or disabilities in line with the core values of the Commission.